Terms and Conditions

1. Introduction

  • Purpose: These Terms and Conditions outline the rules and regulations for the use of Leo’s Food Equipment Inc.’s website and services. By accessing our website and purchasing our products, you agree to be bound by these terms.
  • Acceptance: By using our services or purchasing our products, you accept these Terms and Conditions in full.

2. No Refunds or Returns Policy

  • General Policy: At Leo’s Food Equipment Inc., we do not accept returns or offer refunds unless explicitly stated on the invoice at the time of purchase.

3. Exceptions to No Refunds or Returns Policy

  • Invoice-Based Exceptions: If your invoice specifically allows for a return or refund, the following conditions must be met:
    • Eligibility:
      • The item must be unused and in the same condition as it was received.
      • It must be returned in the original packaging.
      • A re-stocking fee of 25% will be applied unless prior arrangements have been authorized by our customer service team.
    • Non-returnable Items:
      • Gift cards
      • Sale items
      • Parts and faucets
      • Used equipment
    • Documentation:
      • A receipt or proof of purchase is required to complete your return.

4. Partial Refunds

  • Conditions for Partial Refunds: Partial refunds may be granted under the following conditions:
    • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
    • Items returned more than 30 days after delivery.
    • Items with a manufacturer warranty (contact the manufacturer for warranty issues).

5. Refund Process

  • Return Authorization: If a return is authorized:
    • We will notify you upon receipt and inspection of the returned item.
    • We will inform you of the approval or rejection of your refund.
    • If approved, a credit will be applied to your original method of payment within a certain number of days.

6. Late or Missing Refunds

  • Follow-Up:
    • First, check your bank account or contact your credit card company as processing times can vary.
    • If you have not received your refund after taking these steps, please contact us at info@leosfoodequipment.com.

7. Warranties

  • Manufacturer’s Warranty: Equipment that requires plugging in or gas hookup typically comes with a manufacturer’s warranty covering defects. Check the specific product’s PDF data sheet on the product page for detailed warranty information.
  • Exclusions: The warranty does not cover physical damage.

8. Shipping Returns

  • Return Shipping Address:
    • If an exception is granted, mail your product to:
      Leo’s Food Equipment Inc.
      3625 Weston Rd Unit 14
      Toronto, ON M9L 1V9
  • Shipping Costs:
    • You are responsible for return shipping costs. Shipping costs are non-refundable and will be deducted from your refund if applicable.
  • Shipping Method:
    • Consider using a trackable shipping service or purchasing shipping insurance for higher-value items.

9. Need Help?

  • Contact Information:
  • Response Time:
    • All inquiries should be responded to within 48 business hours.

10. Business Hours

  • Operating Hours:
    • Monday-Friday: 9 AM – 6 PM EST