Refund and Returns Policy for Leo’s Food Equipment Inc.

No Refunds or Returns Policy

At Leo’s Food Equipment Inc., we do not accept returns or offer refunds unless explicitly stated on the invoice at the time of purchase.

Exceptions

If your invoice specifically allows for a return or refund, the following conditions apply:

  1. Eligibility:

    • The item must be unused and in the same condition as received.
    • It must be in the original packaging.
    • A re-stocking fee of 25% will be applied unless prior arrangements have been authorized by our customer service team.

  2. Non-returnable Items:

    • Gift cards
    • Sale items
    • Parts and faucets
    • Used equipment

  3. Documentation:

    • A receipt or proof of purchase is required to complete your return.

Partial Refunds

Partial refunds may be granted in the following situations:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 30 days after delivery.
  • Items with a manufacturer warranty (contact the manufacturer for warranty issues).

Refund Process

If a return is authorized:

  • We will notify you upon receipt and inspection of the returned item.
  • Approval or rejection of the refund will be communicated.
  • If approved, a credit will be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

  • Check your bank account and contact your credit card company as processing times can vary.
  • If you still have not received your refund, please contact us at info@leosfoodequipment.com.

Warranties

  • Equipment that requires plugging in or gas hookup typically comes with a manufacturer’s warranty covering defects. Check the specific product’s PDF data sheet on the product page for detailed warranty information. Warranty does not cover physical damage.

Shipping Returns

  • If an exception is granted, mail your product to: 3625 Weston Rd Unit 14, Toronto, ON M9L 1V9
  • Include your invoice number, name, and phone number.
  • You are responsible for return shipping costs. Shipping costs are non-refundable and will be deducted from your refund if applicable.
  • Consider using a trackable shipping service or purchasing shipping insurance for higher-value items.

Need Help?

  • For questions related to refunds and returns, contact us at info@leosfoodequipment.com or call 647-632-1017.
  • All inquiries should be responded to within 48 business hours.

Business Hours:

  • Monday-Friday: 9 AM – 6 PM EST